FAQS
General Questions
Do you offer custom orders?
Yes, we do! Please contact us to chat about what you're after, and we'll let you know what we can do. For most of our products, which are handmade in our studio, we can create and customise them to your liking. Custom orders do include an additional custom fee, which we will discuss with you during the process.
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk or wholesale orders. Please contact us directly with your requirements, and we'll be happy to discuss pricing and options for larger orders.
Who is behind Arttay Designs?
Arttay Designs is owned and run by me, Tanaya! I'm a professional illustrator and graphic designer with a passion for creating. Click here to learn more about me, my skills, and the values behind Arttay Designs on our About Us page.
What services do you offer?
We offer custom illustration, logo design, branding, stationery design, and other creative services. Whether you need a new logo, a book illustrated, or custom artwork, we’d love to hear from you! Click here to visit our services page.
Ordering & Shipping
When will my order be shipped?
Production times vary by product, but most orders are processed within 1–3 business days. Please note, this may be extended slightly during public holidays or peak periods. Once dispatched, your order is handed over to Australia Post for delivery. Shipping times are out of our control once your package is with them. Feel free to reach out if you have any questions!
How much does shipping cost?
We ship all orders from Australia using Australia Post.
Australia:
- Standard (Untracked): $2
- Standard (Tracked): $10.95
- Express: $14.95
Free standard shipping on orders over $100 (Australian customers only)
New Zealand:
- Standard (Untracked): $3.00
- Standard (Tracked): $16.00
- Express: $31.00
International:
Rates are calculated at checkout and include tracking where available.
Do all orders come with tracking?
Smaller orders like stickers and decals are sent without tracking to keep shipping affordable for you. If you would like tracking on your smaller order, please select a tracked shipping option at checkout.
Do you ship internationally?
Yes, we do! We ship worldwide. International shipping times and rates vary depending on the destination. Please note that international orders may be subject to customs duties or taxes upon arrival, which are the buyer’s responsibility.
Can I pick up my order?
We currently operate as an online-only store, so all orders are delivered via post with shipping options available at checkout.
Product Care
Are your stickers waterproof?
Our sticker types vary slightly depending on the product. Most of our die-cut stickers are printed on durable weatherproof vinyl and finished with a strong, clear self-adhesive laminate, making them highly durable and water-resistant.
Our vinyl decal stickers are completely waterproof and weatherproof, lasting 3–6 years on both indoor and outdoor surfaces.
How should I care for my stickers?
Our stickers are made from high-quality materials and are water-resistant. To ensure longevity and prevent damage, we recommend keeping them out of direct sunlight and water for extended periods. These stickers are versatile and can be placed on various surfaces, including laptops, water bottles, journals, planners, phones, and more. Although they are designed to withstand some exposure to the elements, taking these precautions will help maintain their appearance.
How should I care for my Decals?
Our vinyl decals are made from permanent high-quality vinyl that is both waterproof and weatherproof, with a lifespan of up to six years. They are perfect for outdoor surfaces as well as indoor use. Each decal product comes with an instruction sheet for easy application. For best results, ensure the surface is clean and dry before applying the decal. If you need additional assistance, consider watching a decal application YouTube video or feel free to message us for guidance.
Additional Information
Can I find you on social media?
Yes! Follow us on Instagram, TikTok, and other social media platforms to stay updated on new products, promotions, and behind-the-scenes content.
Have question that isn't listed?
No problem, just send us a message through our Contact page or email us at contact@arttaydesigns.com.au and we’ll get back to you as soon as possible.