FAQs
General Questions
What products do you offer?
We offer a wide range of stationery products, including stickers, decals, books, notepads, keychains, and more! Additionally, we provide creative services such as illustration commissions and custom graphics for businesses.
Do you offer custom orders?
Yes, we do! We offer custom illustration commissions and personalized stationery items. Please contact us for more details.
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk or wholesale orders. Please contact us directly with your requirements, and we'll be happy to discuss pricing and options for larger orders.
How often do you release new products or designs?
We regularly update our collections with new products and designs. Follow us on social media or subscribe to our newsletter to be the first to know about our latest releases and special promotions.
Ordering & Shipping
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options.
How long does shipping take?
Shipping times vary based on your location and the shipping method chosen at checkout. Typically, domestic orders take 3-7 business days, while international orders may take 10-21 business days.
Do you ship internationally?
Yes, we do! Please note that international shipping times may vary, and customs fees may apply.
Why is there no tracking on my order?
For smaller orders, such as stickers, decals, and other lightweight items, we do not automatically provide tracking to keep our shipping costs as low as possible. This helps us offer affordable prices for all customers. If you prefer tracking for your order, you can select a shipping option that includes tracking during checkout. For larger orders, tracking is typically included, and you will receive a tracking number once your order has shipped. If you have any questions or concerns about your shipment, please feel free to contact us.
Why hasn't my order arrived yet?
Please contact me if you have any questions or concerns regarding your order. I am here to help and to make sure your order arrives safely.
Custom Services
How do I request a custom illustration or graphic design service?
To request a custom service, please fill out the contact form on our website with your requirements, and we’ll get back to you as soon as possible to discuss your project.
What is the turnaround time for custom services?
The turnaround time for custom services varies depending on the complexity of the project. Typically, illustration commissions take 1-2 weeks, while graphic design projects may take longer. We’ll provide an estimated timeline when you contact us.
Do you offer custom orders?
Yes, we do! We offer custom illustration commissions and personalized stationery items. Please contact us for more details.
Product Care
How should I care for my stickers?
Our stickers are made from high-quality materials and are water-resistant. To ensure longevity and prevent damage, we recommend keeping them out of direct sunlight and water for extended periods. These stickers are versatile and can be placed on various surfaces, including laptops, water bottles, journals, planners, phones, and more. Although they are designed to withstand some exposure to the elements, taking these precautions will help maintain their appearance.
How should I care for my Decals?
Our vinyl decals are made from permanent high-quality vinyl that is both waterproof and weatherproof, with a lifespan of up to six years. They are perfect for outdoor surfaces as well as indoor use. Each decal product comes with an instruction sheet for easy application. For best results, ensure the surface is clean and dry before applying the decal. If you need additional assistance, consider watching a decal application YouTube video or feel free to message us for guidance.
Are your products eco-friendly?
We strive to use sustainable materials in our products. Our notepads and books are made from recycled paper and printed with eco-friendly inks.
Additional Information
Can I find you on social media?
Yes! Follow us on Instagram, TikTok, and other social media platforms to stay updated on new products, promotions, and behind-the-scenes content.
How can I contact you?
You can reach us through the contact form on our website or email us directly at Arttaygraphics@gmail.com. We’re here to help!